Report to work for scheduled shifts, on time and in uniform, including nametag, and at all times comply with company policies and procedures.
Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality Guest service.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
Inspect all areas that have been cleaned by housekeepers and ensure quality standards are met or exceeded.
Provide feedback and coaching to housekeepers based on results of inspection, to ensure quality standards are consistently met.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas as assigned in a timely manner so that health and company quality standards are met.
Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines as directed.
Dust and polish furniture and equipment according to company standards
Keep storage areas and carts well-stocked, clean, and tidy.
Polish silver accessories and metalwork such as fixtures and fittings.
Remove debris from driveways, garages, and swimming pool areas.
Replace light bulbs as needed and directed.
Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
Deliver ironing boards, baby cribs, and rollaway beds to Guests' rooms as directed.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Observe precautions required to protect hotel and Guest property, and report damage, theft, and found articles to the Executive Housekeeper according to company policy.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Ensure key control policies are followed according to company standards.
Abide by the regulations of the material safety data sheets when using chemicals.
Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with managers, fellow co-workers and Guests in compliance with Company policies.
Follow all methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality assurance expectations and standards.
Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
Inspect grooming and attire of staff; rectify any deficiencies.