NewcrestImage Management

  • General Manager

    Site Location Hyatt Place Hurst
    Req No
    2018-3379
    Job Locations
    US-TX-Hurst
    Type
    Regular Full-Time
  • Overview

    Primary strategic business leader of the hotel with responsibility for all aspects of the operation, including Guest and Associate satisfaction, financial performance, asset protection, sales and revenue generation, Associate relations, and delivering a return on investment to ownership.  Leads the team in the development and implementation of hotel-wide strategies.  Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key Guests and is involved in the sales process. 

    Responsibilities

    GENERAL RESPONSIBILITIES:

    1. Optimize and maximize Guest and Associate experiences.
    2. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
    3. Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest Satisfaction, and Associate Satisfaction.
    4. Champion of the hotel’s internal and external communications and record-keeping.

     

     

    ESSENTIAL JOB FUNCTIONS:

    1. Maintain a professional image and support the Company in actions and words at all times.
    2. Maintain a hotel atmosphere consistent with the Company’s standards for professionalism and total quality Guest service.
    3. Maintain open channels of communication with upper management, fellow co-workers, Associates, and Guests.
    4. Address Guests’ complaints in a manner which results in superior Guest service.
    5. Handle any emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary.
    6. Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
    7. Ensure safety policies and procedures are known and followed by all Associates.
    8. Develop and implement the approved business plan to attain and exceed financial goals.
    9. Maintain high personal visibility throughout the property.
    10. Gain and maintain thorough knowledge of local competition and general industry trends.
    11. Actively manage the hotel’s performance against key performance metrics.  Train all members of the management team to understand and perform the same process.
    12. Assess and ensure regular and timely performance reviews for all hotel Associates and facilitate the processing of all personnel records.
    13. Review and approve hotel sales goals and hotel sales action plans.  Closely monitor sales activities.
    14. Manage relationships with decision makers at top accounts.
    15. Review Smith Travel Research (STR) reports.
    16. Balance inventory to ensure same-day sellouts.
    17. Manage on-property controllable costs.
    18. Conduct analysis for period-end review with Regional Director.
    19. Review and approve invoices.
    20. Ensure the hotel is QA-ready at all times.
    21. Review and follow up on property Guest Satisfaction scores and comments.
    22. Tour the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
    23. Personally complete required training.
    24. Ensure ongoing development of staff.
    25. Ensure that all property equipment is in good working condition.

    Qualifications

    1. 4-year college degree or equivalent, related experience
    2. Ability to communicate effectively both verbally and in writing

     

    OPTIMUM ATTRIBUTES:

    1. Well-groomed and professional in appearance.
    2. Willing to work on weekends and holidays if required.
    3. Effective communication skills.
    4. Good listener.
    5. Open with praise, discreet with criticism.
    6. Rational, prudent, and practical.

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