Directly responsible for the Housekeeping and Engineering departments, including Guest and Associate satisfaction, financial performance, sales and revenue generation, Associate relations, and delivering a return on investment to ownership. Assists the General Manager in implementing hotel-wide strategies within areas of responsibility. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
ESSENTIAL JOB FUNCTIONS:
Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.
Effectively manage and control all operational expenses including labor, overtime, supplies, etc., enforce Company procurement guidelines, and seek and implement cost saving strategies.
3) Asset Protection:
Ensure the maximum value of the hotel asset including the physical structure as well as all contents therein, through appropriate care and maintenance. Use good judgment to make appropriate decisions which may impact the long-term value of the asset. Ensure all licenses are up to date and the property is in compliance with all applicable codes and ordinances.
Guest Service: Ensure that the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Company’s training guidelines and policies.
5) Community Involvement:
Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government, and other community and civic organizations.
Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area surrounding the hotel.
Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.